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This page covers some of the more common questions you may have and problems you might encounter while using our site, but if you still can't find an answer to your question/problem here, make sure you contact us as soon as possible webmaster@toonsale.com. Billing Accounts: Please visit the link below if you want to cancel your membership or check your billing status. You can see the billing agent you were billed with, in the email you received with your username and password : SegPay Accounts: https://secure.segpay.com/?location=/custsvc/lookup.cgi Access Questions -- How long do I have to wait until my login works for the members area? -- I didn't receive my login information, what can I do? -- My access isn't working, how can I get it fixed? -- I'm not prompted to enter my username/password trying to access the members area? Download Questions -- How do I download the movies? -- I dont have the option "save target as", how do I fix that? -- When I try to download, it goes to Windows Media Player and the video never starts? -- When I left click to play a .wmv scene, it doesn't open Windows Media Player? Video Playing Questions -- What should I get to play your movies correctly? -- I can't play WMV movies, how can I fix that? -- When the WMV attempts to generate a license it gets stuck? -- How can I make Windows Media Player my default player? HOW DO LONG DO I HAVE TO WAIT UNTIL MY ACCESS WORKS? You'll just have to wait for between 2 and 5 little minutes for your username/password to be propagated on all our servers. If after 10/15 minutes your account doesn't work, just contact us webmaster@toonsale.com - make sure you tell us as much info as possible so we can fix the problem quickly! I DIDN'T RECEIVE MY LOGIN INFORMATION, WHAT CAN I DO? If you didn't receive an email with your access information after signing up, you can contact us webmaster@toonsale.com. MY ACCESS ISN'T WORKING, HOW CAN I GET IT FIXED? Sometimes, it happens that an login/pass doesn't work to access the Members Area. If you have that problem, first make sure you're typing the good username and password. It can get tricky sometimes, you could type a L (l) instead of 1 (one) etc. I'M NOT PROMPTED TO ENTER MY USERNAME/PASSWORD FOR THE MEMBERS AREA? You have to setup your browser so you'll be prompted to enter your username and password. Follow these directions to do so : •From the Tools menu in Internet Explorer, select Internet Options. •Click the Security tab. •Click the Custom Level button. •If you scroll down on the next menu, you will see "USER AUTHENTICATION: Logon". Be sure that ANONYMOUS is not selected. If it is, then you will not be prompted to enter a username and password. HOW DO I DOWNLOAD THE MOVIES? There are different methods to download but the one that works the best is the Right Click Method. To download a movie, you just have to Right Click on the movie link and then select "Save target as". You'll be prompted to choose a place where to store the movie on your Hard Drive (remember where you download it of course!), and then the download will start. To play the movie, you'll simply have to double click on the file once its completely downloaded. Note that if you left click on the link, your media player will pop up, and then you wont be able to save the movie on your hard drive, and for some media players, you won't even be able to see the movie. If you have any problem viewing the movies after downloading them, please read the questions concerning video playing problems. I DON'T HAVE THE OPTION "SAVE TARGET AS", HOW DO I FIX THAT? You can easily fix this problem by following the easy steps depicted on that page : http://support.microsoft.com:80/support/kb/articles/q176/3/16.asp&NoWebContent=1 WHEN I TRY TO DOWNLOAD, IT GOES TO WINDOWS MEDIA PLAYER AND THE VIDEO NEVER STARTS? You have to make sure to download the movie on your hard drive before watching it - to download, right click on the movie link and choose "save target as" (more information on Question #2 located at the top of this page). When it's downloaded, just double click on the movie file to watch it. Check out our "Video Playing" page. If you have only sound or only video, you'll have to download the proper codec to view the movies. WHEN I LEFT CLICK TO PLAY A WMV SCENE, IT DOESN'T OPEN WINDOWS MEDIA PLAYER? The .WMV format is best seen with Windows Media Player but some other applications can play this format. However, some applications also take over this format and can't play it (like Winamp / real player or so). To fix this problem, we then have to setup the .wmv format to be viewed through Windows Media Player. To do this with Windows XP, just right click onto a wmv file and then select "opens with" and then, "choose the program". Finally, select Windows Media Player and check the box "always open with that program". If this doesn't work, you can also update your Windows Media Player, update your Windows Media Player HERE. WHAT SHOULD I GET TO PLAY YOUR MOVIES? To play the movies in WMV format (Windows Media Video), you need the latest version of the Windows Player that can be downloaded for FREE using the link below : Download Windows Media Player - (download page opens in a new window) If you still have any problems playing the movies in the format you want to use, feel free to contact us webmaster@toonsale.com. I CAN'T PLAY WMV MOVIES, HOW CAN I FIX THAT? Some applications such as WinAmp or Real Player are taking over the WMV format, in order to fix this, you need to upgrade/install Windows Media Player again. To download it, you can use the link below (it's FREE) : Download Windows Media Player - (download page opens in a new window) WHEN THE WMV ATTEMPTS TO GENERATE A LICENSE IT GETS STUCK? We have a checklist of options that could affect the license generator: a. Click Start, and then click My Computer. b. On the Tools menu, click Folder Options, and then click the View tab. c. Click Show hidden files and folders, and then click to clear the Hide protected operating system files check box. C:\Documents and Settings\All Users\DRM HOW CAN I MAKE WINDOWS MEDIA PLAYER MY DEFAULT PLAYER? You can easily set that up on your own following the easy steps as described in this page : http://support.microsoft.com/default.aspx?scid=kb;en-us;Q271949&gssnb=1 |